Customer Service

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Customer Service

Customer Service

Checkout
Payment
Shipping
Shipping Time
Package Tracking
Returns and Exchanges

Checkout

Customers may check out as either a guest or register (win a $5 discount coupon by signing up a membership). Orders are not considered to be concrete until we recieve your full payment. Please check your local legislation before ordering. It is the obligation of buyers to ascertain and comply with all laws that apply to your area.

Payment

All prices quoted on our website are in US dollars or Euro. We currently accept Paypal or any approved credit card as a payment methond (3.8% remittance fee included).

USD DOLLAR ACCOUNT

ACCOUNT WITH BANK: A/C NO.:400231182
HUA XIA BANK, HEAD OFFICE BEIJING
SWIFT BIC: HXBKCNBJ

BENEFICIARY BANK: HUA XIA BANK, HANGZHOU BRANCH
SWIFT BIC: HXBKCNBJ020
ADDRESS: 10, JIEFANG ROAD, SHANGCHENG DISTRICT, HANGZHOU

BENEFICIARY:A/C NO.:10463000000248064
NAME:HANGZHOU GELINGEN IMPORT& EXPORT CO.LTD
ADDRESS:18-27, XIANGHU ROAD, CHENGXIANG STR. XIAOSHANG DISTRICT, HANGZHOU,ZHEJIANG,CHINA(POST CODE: 311203)
CITY, PROVINCE: HANGZHOU, ZHEJIANG

TEL:0086-(0)571-87834289， 0086-571-69923619

EURO ACCOUNT

ACCOUNT WITH BANK: A/C NO.:100951280700
HUA XIA BANK, HEAD OFFICE BEIJING
SWIFT BIC: HXBKCNBJ

BENEFICIARY BANK: HUA XIA BANK, HANGZHOU BRANCH
SWIFT BIC: HXBKCNBJ020
ADDRESS: 10, JIEFANG ROAD, SHANGCHENG DISTRICT, HANGZHOU

BENEFICIARY:A/C NO.:10463000000248064
NAME:HANGZHOU GELINGEN IMPORT& EXPORT CO.LTD
ADDRESS:18-27, XIANGHU ROAD, CHENGXIANG STR.XIAOSHANG DISTRICT, HANGZHOU,ZHEJIANG,CHINA(POST CODE: 311203)
CITY, PROVINCE: HANGZHOU, ZHEJIANG
TEL:0086-(0)571-87834289， 0086-571-69923619

Shipping

Shipments are only made to select countries at our discretion. If your country is not on our country list, send us an email at sales@greatwall outdoors.com. Our customer service will contact you within 24 hours.

The following terms and conditions apply to all orders with NO EXCEPTION

* We only ship to the shipping address as you stated upon checkout.
* We guarantee delivery up to customs. Past that is the responsibility of customers. We are not responsible for losses due to customes.
* It is the customers responsibility to obey all applicable laws and ordinances.

Shipping Time

All goods in stock are generally shipped within 48 hours (excluding weekends) after the reciept of your full payment. In rare cases it may take up to 72 hours to process the shippment, which we will get you informed of by email then.

Package Tracking

Each air express pickup is normally at around 3PM CST. Tracking infomation will be sent via email shortly afterwards. Feel free to track the delivery status of your orders online by following our instructions.

Returns and Exchanges

In the event you're not happy with your purchase, regardless of reasons, please email us at service@greatwalloutdoor.com within 7days of delivery to recieve return authorization number and return shipping instructions. ''Return Authorization'' number are valid for 10 days and must be clearly labeled on the outside of the box, or your pakcage will be refused. The following terms and conditions apply:

* All items must be factory new, unused, and in their original box with alll factory paperwork included.
* Shipping cost is non-refundable, and we do not pay return shipping for any reason.
* Return items are must be well packed in case of any damage might occur during the shipping.
* Customers are supposed to keep a record of their return tracking for the purpose of further reference.
* Include a copy of the original invoice along with a note indicating the reason for return.

Upon receipt we will issue a store credit for the amount of the merchandise only (shipping fees excluded).

- OR -

Customer may exchange the product, however additional shipping costs will be incurred.